Privacy Policy


At the Canadian Hospitality Foundation (hereinafter referred to as “us”, “we” and/or “CHF”), we respect your privacy. Our privacy policy summarizes what personal information we may collect, and how we use and disclose this information. This privacy policy also describes other important topics relating to your privacy. For purposes of this privacy policy, this shall also include CHF’s subsidiaries and affiliates.

By using our website (the “site”), or by choosing to submit personal information to the CHF, you signify your consent to all of the terms of this privacy policy. If you do not agree with any terms of this privacy policy, please do not use the site or submit any personal information to the CHF.

The CHF reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications to this privacy policy on the site and will indicate at the bottom of this page the date this privacy policy was last amended. Your continued access to and/or use of the site after any such changes constitute your acceptance of, and agreement to be legally bound by, this privacy policy, as revised. Please periodically review this privacy policy so that you know what personal information we collect, how we use it, and with whom we may share it.

What Personal Information the CHF Collects

Personal information is information about an identifiable individual, such as your name, address, telephone number or email address. We collect personal information when you voluntarily provide it through the site, or when you provide it to us through other means. For example, we may collect personal information when you contact us through e-mail, telephone, facsimile, mail or other correspondence.

The Personal Information we may collect may include:

  • Your name
  • Your title
  • Your company name
  • Contact information, such as your address, telephone number or e-mail address and/or
  • Any other personal information that you submit to us through a nomination, donation or order form

Cookies and How the CHF Collects Information Through Technological Means

When you visit our site, we may collect information that is automatically sent to us by your web browser or your internet service provider. This information may include your domain name, and your numerical IP address. We may also collect other general information (such as the type of browser you use, which pages you view, and the files you request). We use this information to better understand how visitors use our site, and to improve our site to better meet your needs. We use this information in the aggregate, and do not link it to your personal information. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.

To enhance your experience on our site, we may use a feature on your internet’s browser called a “cookie” and/or other similar devices. Cookies are small files that your web browser places on your computer’s hard drive. They are used for a variety of reasons, such as remembering user names and passwords and preferences, tracking click streams, and for load balancing. Information tracked through these mechanisms may include, but is not limited to:

  • your IP address
  • the type of web browser and operating system being used; and
  • the pages of the site a user visits

By using cookies, we can deliver faster service, consistent, updated results, and a more personalized experience on our site. Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser’s performance and will adversely affect your experience while using our site.

How the CHF Uses and Discloses Personal Information

The personal information we collect may be used by the CHF for the purposes for which it was collected, as provided in this privacy policy, or for other purposes that are disclosed to you and to which you consent. For example, we may use your personal information to:

  • Respond to your questions or inquiries
  • Supply you with requested information on CHF programs or services
  • To evaluate any submissions or applications provided to the nomination sections of the site
  • To send you informational or promotional communications that you have agreed to receive
  • To carry out other purposes that are disclosed to you and to which you consent; and/or
  • To carry out any other purpose permitted or required by law
  • To carry out any orders or donations made on the site

If you have provided us with your personal information, but later decide you no longer want us to send you any information about us, simply contact us here.

We may transfer your personal information to third parties to assist us with supporting the site. For example, we may use a data processing contractor to operate computer systems on our behalf. Whenever any personal information is transferred to such a third party, that party will be bound to use such personal information only to carry out the services we have requested, to abide by this privacy policy and to provide adequate protection for the personal information.

We reserve the right to transfer any personal information we have about you in the event that we amalgamate, merge with or are acquired by a third party. We may also disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to:

  • conduct investigations of possible breaches of law
  • identify, contact or bring legal action against someone who may be violating an agreement they have with us
  • to protect our rights, safety or property or
  • for any other purpose to which you consent

We may also use your personal information to investigate security breaches or cooperate with government authorities pursuant to a legal matter.

Personal information collected online may also be combined with information you have provided to the CHF through other sources, such as over the telephone, facsimile, email or letter.

How we Protect Personal Information

The security of your personal information is important to us. We protect your personal information by maintaining physical, organizational and technological safeguards (appropriate to the sensitivity of such personal information) and designed to protect against unauthorized use, disclosure or access. Personal information may only be accessed by persons within our organization, or any of our third party service providers, who require such access to provide you with the services indicated above.

We retain personal information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards that meet these requirements. We destroy personal information when it is no longer needed for the purposes for which it was collected.

Although the CHF has taken reasonable and prudent measures to protect its site, computer systems and any personal information that it has collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us. Any third parties that obtain personal information from us are required to protect your confidentiality and personal information in a manner consistent with this policy and/or as required by law.

Access and Rectification

You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to the CHF and would like to have access to it, or if you would like to have it removed or corrected, please contact us here. We will use reasonable efforts to comply with your request. However, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information.

Children and Parents

CHF does not knowingly collect personal information from children. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.

Third Party Websites

The CHF site may contain links to other third party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this privacy policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this site to other websites, or references to products, services or publications other than those of CHF, do not imply the endorsement or approval of such websites, products, services or publications by the CHF.

How to Contact Us

If you have any questions regarding this privacy policy, any personal information you have submitted to us, or if you would like to do any of the following:

  • access personal information that you have already provided to us so that you can correct or update it
  • request that it be deleted
  • request the deletion of personal information regarding your child
  • report any violation of this privacy policy

Please advise us by contacting us here or by email or in writing to 1155 Queen Street West, Toronto, ON M6J 1J4 attention: Katrin Zeuner.

Last revised: April 2019